Overview

Our general refund and returns policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.

To be eligible for a return on physical products, your item must be unused, in the same condition that you received it, and in its original packaging.

Digital Products & WordPress Plugins

Due to the non-tangible, irrevocable nature of downloadable software and digital assets, all digital products—including the Clinic Commerce Manager WordPress plugin and downloadable software licenses—are strictly non-refundable and exempt from returns once purchase is complete and license keys/files are delivered.

Technical Support & Compatibility

While software sales are final, we stand behind our development quality. If you experience technical issues or compatibility conflicts with Clinic Commerce Manager:

Please submit a ticket to our technical support team at support@tamhanehealth.com.
If a critical bug prevents core plugin functionality and our development team cannot provide a patch or resolution within 7 business days, a refund or store credit may be issued at our discretion.

Exempt & Non-Returnable Goods

In addition to digital software and plugins, several types of items cannot be returned:

Digital Items: Downloadable software products, Clinic Commerce Manager licenses, and digital gift cards.
Perishable Goods: Foods, botanical formulations, or health supplements with broken safety seals.
Sanitary & Clinical Goods: Intimate products, single-use medical equipment, or opened topical formulations.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial Refunds & Specific Conditions

There are certain situations where only partial refunds (or conditional returns) are granted:

Physical books showing obvious signs of use.
Opened physical software packages, media, or sealed kits.
Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
Any item returned more than 30 days after delivery.

Refund Process

Once your returned physical item is received and inspected, we will send you an email notifying you of its arrival and the approval or rejection of your refund.

If approved, your refund will be processed immediately. A credit will automatically be applied to your original payment method (UPI, Net Banking, Credit, or Debit Card) within 5 to 7 business days.

Late or Missing Refunds

If you haven’t received an approved refund yet:

Re-check your bank account balance.
Contact your credit card company or UPI provider; processing times can vary.
Contact your bank directly to check pending clearing windows.
If you have completed these steps and still have not received your credit, reach out to us at support@tamhanehealth.com.

Sale Items & Exchanges

Sale Items: Only regular-priced items may be refunded. Discounted or promotional items cannot be refunded.
Exchanges: We only replace physical items if they are defective or damaged upon delivery. If you need an exchange for the exact same item, email support@tamhanehealth.com and ship the item to our clinical address below.

Shipping Returns

To return physical merchandise, mail your product to:

Tamhane Health Returns Department

Tamhane Clinic, Kunjirwadi,

Pune – Solapur Highway,

Pune, Maharashtra 412201, India

Shipping Costs: You are responsible for paying your own shipping costs for returning your item. Return shipping costs are non-refundable and will be deducted from your total refund amount.
Tracking: For items valued over ₹2,000, we recommend using a trackable shipping service or purchasing delivery insurance. We cannot guarantee receipt of returned items.

Need Help?

For questions regarding software support, plugin licensing for Clinic Commerce Manager, or order returns, contact us at support@tamhanehealth.com.

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